Top empire today corporate headquarters phone number Secrets!!!!!!!! Heaven forbid any individual reply a phone with no sitting on maintain for 30 or maybe more minutes. No one appears to have the ability to help me in anyway. I'll DEFINITLY not be applying Empire on the rest of my dwelling.
Full waste of your time, and also the tile seems dreadful! The initial tile we had appeared much better than this job!! Carpet installation went good and pleased with it.
As discouraged as I had been with their one:forty five PM arrival for just a morning appointment, I greeted the installers with kindness and requested them their names in advance of introducing my husband and myself.
I had been informed that four crews called off/no demonstrate. I used to be now scheduled for following working day. The installers arrived out first thing and looked at my carpet and educated me they might’t do it, given that the salesperson indicated on get the job done order for “a stretch of carpet not repair and can't repair”. He spoke with supervisor by means of phone, Robert, who was to call me later on that working day. All over again, NO Connect with!! I'd to go away quite a few messages for two times ahead of the initial salesperson, not supervisor, called me back again. UNACCEPTABLE! She knowledgeable me that she didn’t understand I necessary repair service and imagined the carpet could possibly be stretch (Regardless that pics were provided!!!) Also, Knowledgeable me that even though the realm needing fix was smaller, they'd not be able to patch (intellect you I've extra carpet) and the complete master room carpet would wish changed. Also, they not inventory my carpet,but “would be over happy to own a person in their Reps come to my home for a quotation”! You have to be kidding me!!!! Took six-seven months for me to receive through to your business and go all my furniture out for 2 days waiting, to uncover this out! Unquestionably, unprofessional and very unsatisfied customer!!
The bathtubs are jam packed with points, We've moved household furniture and every little thing we individual to make sure that they could install our carpet TODAY. We gained a contact at eight:30 AM this early morning they had been outside of stock on our carpet and would not have the capacity to occur for an additional week. Thoroughly UNACCEPTABLE. Will not use this corporation.
We’re happy to listen to that you've got been contacted. We’ll go on to adhere to up with you until your installation is concluded.
We’re upset to listen to regarding your billing fears, and realize that We've got considering that spoken to you in regards to this matter. In case you carry on to get issues and/or fears remember to Make contact with customersupport@ empire-today.com.
They don’t even desire to talk about the wall and baseboards they destroyed. I still don’t have light-weight in my Bed room. And also the better part is I’m in a wheelchair and will’t to almost all of the plugs. it's been a residing HELL I suppose I will have to get a lawyer to obtain them to repair what they have got broken, They can be the worst..
April 27, 2018 at 11:sixteen am I've had the WORST working experience with Empire And that i won't ever suggest nor rely on empire today them for my own or rental’s as I have previously… The very first challenge was we had been all set to maneuver into our household on Tuesday April sixteenth since Empire would then be completed with the carpet set up together with the tile in the kitchen area… Properly the working day of carpet install they cancelled. this now has established us back again a week simply because we had been informed the carpet required to go in prior to the tile… So now we had to pay One more week hire along with storage. Subsequent problem,, So now they say they have to tile 1st because carpet installers have been booked, we reported good. Tile was to be finished on twenty first and carpet around the 23RD.. Once they arrived to put in the tile, they recognized our income gentleman reported it absolutely was laminate that necessary taken up, when in reality it was ceramic.
Terri explained to Bret that it was possibly that or cancel the carpet all with each other. Bret selected to terminate the carpet.
I welcome your e mail reaction and stimulate you to definitely phone and talk to me. My most recent practical experience has long been completely infuriating and also a disappointment. I are trying to solve this matter for more than 2 decades and it remains not fixed. Your N.Y. Long Island Customer Service Office and Installation Office has delivered little tangible help. They do not abide by up and they do not keep their word every time they say they may connect with back. I've labored in customer service for 20+ many years and lead an in-sure revenue and customer service Speak to Heart staff.
– Installation day two: The functions had been amazing and worked incredibly tricky. It was clear they did not need to come back One more working day while, and wound up finishing around 9:thirty PM, which was a major inconvenience to may perhaps relatives with two youthful little ones.
June 13, 2018 at 7:fifty five pm Ryan never ever answers his phone or contact you again until you connect with his boss and he constantly defends him sayiong that he is working during the warehouse, properly I assume they dont have phones within the warehouse. just after having the restoration co arrive out drying the floors for 4 additional days, Ryan referred to as me back again and scheduled A further instaltion day once they came they checked the ground again and reported it had been still not dry but and told my son which the carpet which the sub ground would need to generally be eradicated along with the carpet which was insallled months ago and my cabinet that my refrigator is upcoming too needs taken down, Si I known as my insurance plan agent and he despatched A further restoration to return out and Test and he foind a four in by 6 inch piece of Wooden that was nonetheless damp and so he callled Ryan plus they talked and Ryan said it had been Okay to set up the floor. NOW it's been six weeks that my carpet was set up so I have my carpet coated with sheets and blankets so the debree from the kitchen area flooring from the glue and dirt from the raw floor on my new carpet so my house appears to be nuts and my frig is in the middle of the floor in my kitchen, So Because the new restoration person named me and informed me Ryan mentioned it had been ok I took a weeks holiday vacation to obtain my flooring imstalled and obtain my residence with each other, I identified as Ryan all week without having reaction all over again until finally I known as his boss again and he mentioned We continue to cant install your flooring it must be 100 percent dry , Meanwhile the restoration man felt that I essential carpet in my basement due to the fact he felt It might be safer , SO When I finally received maintain of Ryan He reported he would come out himself and check the kitchen humidity and Test my match place For brand spanking new carpeting and he informed me that I would have to go ahead and take outdated carpet from the gameroom my self.
We’re sorry to listen to that the flooring is in need of maintenance, and we’d wish to even further aid you. Remember to electronic mail your fears and account info to customersupport@ empire-today.com, and mention Headquarters in the subject line so we could observe up with you ASAP.